Frequently Asked Questions
Everything you need to know about shopping with Boxhero.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, most of our retail products come with a standard 1-year manufacturer warranty against defects. Please check the specific product page for detailed warranty information.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.